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About Us
Our Patient Credo
In the health care marketplace, like all other marketplaces, there is no substitute for the satisfied customer. We believe that customer satisfaction is an encounter-based process which is judged on its own merits at each encounter. This is a unique challenge because health care services are consumed when they are produced. They cannot be tested by either party ahead to the sale. In other words, marketing and medical care occur simultaneously.
Most patients view radiology as a commodity which can be purchased anywhere which makes no distinction in quality. This is wrong. Every link in the chain from scheduling to the radiologist interpretation is critical to the quality of the experience and the ultimate medical result. Our Patient Credo is
- In the medical profession, the ultimate judge of performance is the patient
- Most people, including sick people, are reasonable most of the time
- Different people have different needs
Our patients are encouraged to fill out a "How'd we do?" card. Our patients have yet to grade us below excellent in the following categories.
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Scheduling (accuracy, friendliness, prompt pickup)
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Arrival (speed in paperwork and staff attention)
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Exam experience (comfort, cleanliness kindness and knowledgeable employees)
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Report delivery
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Overall Experience
What makes us better cannot be matched.
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